Technical questions

How do I check my system specs?

A minimum of 2 GB (2048 Mb) RAM is required. We cannot guarantee that the game will work properly with less RAM. 
Processor speed (total): 2.0 GHz (2000 MHz). We cannot guarantee that the game will work properly with a slower processor.

 

How do I check my ping?

A ping of up to 30 is very good. There shouldn’t be any problems;
A ping of 30 to 60 is average. It may cause some problems, but it’s not very likely.
Ping in excess of 100 is bad. It can cause regular problems;
Computer specs are too low.

 

How do I check my connection speed?

If your connection speed is less than 1.5 Mbps and the game gets suspended, there’s no reason to contact technical support.
If your connection speed is over 1.5 Mbps and the game gets suspended, try to check for the other reasons. Some of your other resources could be insufficient.
Average ping too high.

 

What do I do if the game keeps giving me the Game Suspended message?

This may happen for a number of reasons (all of them jointly or each separately):

The player remains inactive for 5 minutes or longer.
If you have been inactive for 5 minutes or more and the game gets suspended, there’s no reason to contact technical support.
Toggling between browser tabs.
If you toggle between multiple browser tabs and the game gets suspended, there’s no reason to contact technical support.
The connection speed is less than 1.5 Mbps.

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